Returns and Exchanges

What is the Return Policy ?

If your product does not satisfy you completely, you can return it as new within 30 days of the date of receipt.
The refund is subject to the following conditions:

  • Maximum time of 30 days.
  • Items must be returned to Atelier Pirate at the customer’s expense.
  • The customer must provide a copy of the invoice of the purchase.
  • Custom-made items are excluded.
  • Items must show no signs of wear
  • Exchanges and returns must be approved by Dracolite
  • Discounted items are not refundable
  • The customer assumes the risk of loss or damage during transport

Return address

Dracolite
6370 St-Hubert
Montreal, Quebec
H2S 2M2

Account

Where can I log in or create an account?

Why can’t I Checkout my order?

Make sure you sign in before placing your order.

Shipping

What are the shipping charges and delivery times?

To ensure you don’t pay more than you should, our shipping rates are weight-based and vary between shipping destinations. The exact price will be shown during the checkout procedure.

For more informations, go see our Shipping page.

Schools & Groups

Are there any discounts for Schools or Organizations?

To support the theater tradition in all its forms, we offer the opportunity to schools, colleges, theater groups and larp organizations to obtain a special account offering considerable discounts.
For more information, contact us!