Returns and Exchanges
What is the Return Policy ?
If your product does not satisfy you completely, you can return it as new within 30 days of the date of receipt.
The refund is subject to the following conditions:
- Maximum time of 30 days.
- Items must be returned to Atelier Pirate at the customer’s expense.
- The customer must provide a copy of the invoice of the purchase.
- Custom-made items are excluded.
- Items must show no signs of wear
- Exchanges and returns must be approved by Dracolite
- Discounted items are not refundable
- The customer assumes the risk of loss or damage during transport
Where can I log in or create an account?
Just go to that link: https://en.atelierpirate.com/my-account/
Why can’t I Checkout my order?
Make sure you sign in before placing your order.
What are the shipping charges and delivery times?
To ensure you don’t pay more than you should, our shipping rates are weight-based and vary between shipping destinations. The exact price will be shown during the checkout procedure.
For more informations, go see our Shipping page.