Production Time

Most of our products are manufactured when ordered. Communicated with us to know our production times. Note that custom products may take longer than our ready-to-wear masks.

Delivery Processing Time

Below are the estimated time frames of delivery for all standard orders EXCLUDING a 24 – 48h delay of processing and handling

Shipping in Canada (1 week *): Are made via express post and include a tracking number. Faster shipping options available. Contact-us for more details.

Shipping in USA (1-3 weeks *): Are made via standard post and do NOT include a tracking number. Faster shipping options with tracking available. Contact-us for more details.

Shipping international (2-6 weeks *): Are made via standard post and do NOT include a tracking number. Dracolite is not responsible for lost or damaged item. For faster shipping options with tracking, please contact-us.

*For items that are in stock only

Taxes and duties

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Additional custom fees and taxes may apply depending on the country or region your reside. Buyer is responsible for paying all custom duties, import taxes and any other fee levied by the destination country. Mythic Workshop cannot be held liable for these charges, nor can we determine the cost to these charges in advance.

Refund/exchange is subject to the following conditions:

  • Exchanges and returns must be approved by Dracolite.
  • Valid for online purchases only.
  • Maximum time of 30 days after dispatch/receipt.
  • Items must be returned to Dracolite Inc./Atelier Pirate at customer’s expense.
  • The customer must provide a copy of the purchase invoice.
  • No returns of personalized items accepted.
  • Items must show no signs of wear.
  • Discounted items are non-refundable.
  • Customer assumes risk of loss or damage in transit.
  • There may be a 15% restocking charge.

If you wish to have more information concerning a refund, a return or an exchange, contact us.